Frequently Asked Questions
My Validator hasn’t received the email notification, what should I do?
Notifications can be resent by going to the recover validator links page and requesting that the notification be resent. Please note this page is meant to assist validators when requesting links be resent, if you are an applicant requesting a link be resent to your validator you must enter their email address on this page.
Validators should check their email Spam folder to ensure their notification email has not been filtered.
If the Validator still cannot find their notification email after you have resent it and they have checked their Spam folder, send a request to support with the name of the validator and your request.
My Validator wants me to make edits but I can’t make any changes. What should I do?
Please contact for your jurisdiction with your full legal name, registration ID and provide the specific competency number.
We will unlock it so you can make changes. Once you are done making changes you will need to submit the competed competency to your validator for review.
I want to add a new Validator but the system will not allow me to add his/her name. How can I have the name added?
Please contact your jurisdiction and provide the full legal name of the Validator and their current email address and we will add the validator to your list.